In the event that you purchase an item in error, we will ask you to return the item to us at your own cost within three weeks of receiving the item and we will supply any replacement product required at no extra postage cost. We can also provide a full refund.
If you are purchasing books from June to August for back to school we will accept returns up to the 15th of September as long as the items have no marks on them. If they are marked please contact us and we can deal with it on a case by case basis
Items supplied in error.
In the unlikely event that an item is supplied to you in error, we would kindly ask you to return the item(s) to us and we will cover the cost of the postage as well as sending you any relevant replacements at no extra postage cost.
You can post your returns to the following address
Please include your order number with your items.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.